Simplifying data and case management workloads for youth intervention services—so staff can focus on the work that matters most.
In San Jose, California, the Mayor’s Gang Prevention Task Force (Youth Intervention Services Division) provides youth intervention services to gang-affected and gang-intentional youth. School-based intervention programs require strong case management so staff can develop plans and strategies tailored to youth needs.
From the program lead“We needed an easier way for staff to get the information they needed.”— Israel Canjura, Jr., Superintendent for Youth Intervention Services, City of San Jose
Since 1991, the City of San Jose has run programs to address the effect of gang violence on young people. Over time, each program’s data was managed separately in spreadsheets and text documents—making case notes, tracking, and reporting hard and creating data silos between programs.
“We found ourselves collecting the same information in three different forms…”— Israel Canjura, Jr.
After learning about QuesGen and QG-Case, the team focused on streamlining workflows and making it easier to capture and retrieve information. Staff saw efficiency gains quickly, and the QuesGen team trained the entire staff on the system.
“Any program we fund that does case management, we can plug into QuesGen… We never need to start from zero — we can easily scale up…”— Israel Canjura, Jr.
With QG-Case in place, the team moved beyond manual analysis and improved cross-program communication. The City’s teams could validate their efforts by connecting services delivered to outcomes—supporting both program management and stakeholder reporting.
Consider how you want to use the platform and what needs you’re addressing. With a fast-moving team, it helps to have a partner who can build and adapt as you go.
“We want to continue to build on the relationship… It’s almost like I can’t do without them anymore.”— Israel Canjura, Jr.
Youth intervention services span multiple programs—including safe campus initiatives, a female intervention team, Clean Slate (tattoo removal), SJWorks (youth summer job initiative), Trauma-2-Triumph, late night gym, and a digital arts program for youth and young adults affected by gangs.
Whether you’re running a multi-site study, building a population health program, or enabling person-centered care, QuesGen delivers planning, tracking, and outcomes measurement on one coherent platform.