QuesGen Systems

Overview

The Violence Intervention Program (VIP) at the Children’s Hospital of Philadelphia (CHOP) promotes physical and emotional health and safety for youth and families impacted by violence. As the program grew, CHOP partnered with QuesGen to streamline longitudinal data collection and reduce the manual effort required to generate meaningful reports for stakeholders and funders.

Project goal

Support recovery after violence—by making it easier to collect, manage, analyze, and report program data as VIP scaled.

From CHOP VIP leadership

“It could be a 2–3 day process of data cleaning just to export how long we’d been working with a given family.”

— Rachel Myers, PhD, MS (Co-Director, CHOP VIP)

At a glance

Client

Children’s Hospital of Philadelphia (CHOP)

Partnership

8+ years

Program scale

100+ families served annually

Platform

QG-Case (HVIP-focused)

QuesGen role: Data systems and storage, study/data strategy, and database design—supporting practical program reporting and continuous improvement.

The problem

CHOP VIP initially used a widely available, secure, HIPAA-compliant tool built primarily for research. It worked when the program was small, but as demand grew the approach became exhausting—especially for longitudinal program data and operational reporting.

Longitudinal program tracking was hard to manage
Exports required extensive manual cleaning to answer basic questions
Reporting and analysis were slowed by backend friction
Program growth made the inefficiencies increasingly costly

What QuesGen delivered

QG-Case platform

Built with HVIPs in mind for longitudinal casework.

Secure anywhere access

Web-based access from phone or laptop in the field.

Customization

Add or reformat tools as program needs evolve.

Document upload

Access consent and key documents remotely (securely).

“QuesGen is a really wonderful partner… They listen, hear our challenges, and they’re willing to help us address those challenges. Why would we leave?”

— Rachel Myers, PhD, MS (Co-Director, CHOP VIP)

Implementation: moving from paper to structured workflows

CHOP VIP transitioned from paper-focused processes into web forms—migrating historic data while continuing to capture new data. QuesGen streamlined this process by building on proven HVIP database structures, so CHOP didn’t have to start from scratch.

Recreate paper workflows as web forms

Translate existing intake and encounter documentation into structured forms and tables.

Migrate old data while capturing new

Maintain continuity and avoid data loss during transition—without interrupting service delivery.

Iterate quickly as the program evolves

Update templates and tools based on supervision, care planning, and evaluation needs.

“We like having the ability to make big changes quickly. We have control of the platform… and we always have them for backup.”

— Rachel Myers, PhD, MS (Co-Director, CHOP VIP)

What changed

QG-Case made it easier to track process metrics, generate clean reports, and support stakeholder communication—especially when the program scaled. Frontline staff reported meaningful time savings and improved day-to-day efficiency.

Operational outcomes

Less time spent cleaning exports for basic reporting
Better longitudinal visibility into family engagement
Stronger reporting for funders and stakeholders
Support for expansion into new programs and services

Advice for other HVIPs

CHOP VIP recommends taking time to be clear about what you want and need, then mapping workflows: who enters data, who manages it, how it is analyzed, and how reporting is used.

Start with clarity

“This partnership has worked well because we can articulate… the type of data we need to both put into the system, as well as extract from it.”

Program context: CHOP VIP provides trauma-informed assessment, emotional support, therapy, system navigation, and connection to community services—grounded in social justice and rigorous evaluation.

Program contacts

Leadership and key contributors referenced in the case study.

Rachel K. Myers, PhD, MS

Research Scientist, Center for Injury Research and Prevention & Research Scholar, Center for Violence Prevention, CHOP

Michelle Abel, MSPH

Program Manager, Center for Violence Prevention, CHOP

Joel Fein, MD, MPH

Co-Director, Center for Violence Prevention & Director, CHOP Violence Intervention Program

Stephen S. Leff, PhD

Co-Director, Center for Violence Prevention; Licensed Psychologist; William H. Bennett Professor of Psychology in Pediatrics, Perelman School of Medicine, University of Pennsylvania

Lindsey Mitros

Outreach Manager, Center for Injury Research and Prevention & Center for Violence Prevention, CHOP

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